Client/Patient Rights & Responsibilities Welcome to Samaritan Behavioral Health, Inc. Samaritan CrisisCare School Based Services SBHI - Preble Youth & Adult Outpatient Miami County Office Substance...
Welcome to Samaritan Behavioral Health, Inc.
THESE RIGHTS APPLY TO ADULTS, CHILDREN, ADOLESCENTS (AND THEIR PARENTS AND/OR GUARDIANS) TREATED AT SAMARITAN BEHAVIORAL HEALTH, INC. IN THE ABOVE PROGRAMS.
CLIENT/PATIENT RIGHTS: Healthcare is a shared experience involving clients/patients and those who give care. Recognizing the personal worth and dignity of each client/patient at Samaritan Behavioral Health, this statement of your rights is offered as an expression of our philosophy and commitment to you.
YOU HAVE THE RESPONSIBILITY …..
This pamphlet, which details SBHI Client Rights Policy and outlines the SBHI Grievance Procedure will be given to each service applicant at the time of intake or, in unusual circumstances, by the next subsequent appointment. Clients/Patients with limitations that may preclude full understanding will also have the policy explained to them. Distribution will occur as part of the financial counseling process except in a crisis/emergency situation where the applicant shall be verbally advised of the immediately pertinent rights, e.g., the right to consent or to refuse any service upon full explanation of the consequences of that agreement or refusal, etc. A copy of this pamphlet shall be provided at the next subsequent appointment, if scheduled.
Persons receiving “indirect” services (consultation, education, prevention, or training) may have a copy and explanation of the Client/Patient Rights and Responsibilities Pamphlet upon request.
A copy of this pamphlet is posted in a conspicuous location in each building operated by the center.
It is expected that every staff person will be familiar with all Client Rights and the grievance process and will explain any and all aspects of the rights and the grievance procedure upon request.
A Client Rights Officer (CRO) has been assigned to help assure clients/patients of their rights. He/she will accept and oversee the process of any grievance filed. The CRO or his alternate is readily accessible by telephone or in person.
The Client Rights Officer is:
Barbara Rickey, MS, PCC, Samaritan Behavioral Health, Inc.
Elizabeth Place, 601 Edwin C. Moses Blvd., 4th Floor, Dayton, Ohio 45417
Monday through Friday (8:30 am – 4:30 pm)
Day Phone: 937-734-9451 Fax: 937-734-8339 Email: brrickey@PremierHealth.com
In her absence, or in case of a grievance against Barbara Rickey, Caroline Wise will assume the responsibilities. She can be reached at 937-734-8333.
The client/patient has the option of filing a grievance with an outside agency. Should a client/patient, or another party on behalf of a client/patient, have a grievance, that person may file the grievance at any time. Assistance will be given to help file the grievance. A client/patient grievance form will be used. Grievances must include information of the date, time, location, names of the person(s) involved and a description of the incident/situation. Grievances must be in writing, signed and dated by the client/patient.
All grievances are to be settled within the following steps:
1. The Client Rights Officer will review the grievance within 48 hours, interview the client/patient as necessary and appropriate, conduct any investigation deemed necessary, and render a judgment within 20 working days of receipt of the written grievance or 3 working days after receiving the grievance if the client/patient is receiving Substance Abuse services.
An extension, which shall be explained to the grievant, may be required when unusual circumstances prevent the CRO from completing a full investigation. If resolved, a written statement of the results will be given to the client/patient.
2. If not resolved, the matter will be referred to an impartial decision maker, the President and CEO of Samaritan Behavioral Health, Inc. The client/patient and the CRO will meet with the president to review the grievance. A written statement of the results will be given to the client/patient. The entire process will be completed within 20 days of the receipt of the grievance.
3. If not resolved, the client/patient will be advised and referred to outside agencies. The CRO may assist the client/patient in contacting any resource.
4. The administration of Samaritan Behavioral Health, Inc. will give whatever support is required for the CRO to fulfill her/his role in assuming that the agency is in compliance with the Grievance Procedure.
5. Upon their request, information about the grievance will be provided to any outside agency(ies) to which the client/patient has been advised and referred for resolution of the grievance. The agencies usually included are:
Alcohol, Drug Addiction and Mental Health
Services Board for Montgomery County
409 E. Monument Avenue, Suite 102
Dayton, Ohio 45402
TTD/TTY Not available
Preble County Mental Health and
121 N. Barron Street
Eaton, Ohio 45320
TTD/TTY Not available
Ohio Department of Mental Health
and Addiction Services
30 E. Broad Street, 8th Floor
Columbus, Ohio 43215-3430
Ohio Legal Rights Service
50 W. Broad Street, Ste 1400
Columbus, Ohio 43215-5923
614-466-7264 or 1-800- 282-9181